Frequently asked questions about buying from and manufacturing with SaraWest

SaraWest formulates, compounds, fills and ships business products from Pampa, Texas. The main routes are: buy available SaraWest products in the approved-business storefront, use an existing formula under your brand, or start a reviewed custom manufacturing project. Start at /start.

Also asked as: What kind of company is SaraWest? · What services do you offer? · Can you manufacture my product? · What can you make for me?

Use /start. Choose the path that matches your situation: buy available products, develop or private-label a product, or request a production quote when your specifications are ready.

Also asked as: I am not sure where to begin · How do I get started? · What is the first step? · Who do I talk to about a product idea?

The storefront contains available SaraWest products sold to approved businesses. Private label places your brand on an approved formula and requires project review, packaging, labels and manufacturing minimums. Custom development changes or creates chemistry and is separately scoped.

Also asked as: Do I buy your brand or put my name on it? · What is wholesale versus white label? · What is private label? · What is the difference between white label and custom formula?

SaraWest is at 8207 FM 2300, Pampa, Texas 79065. Products are compounded, filled and shipped from the Pampa facility.

Also asked as: Where are your products made? · Are you made in the USA? · What is your factory address? · Where do orders ship from?

Call (806) 419-5355 during business hours, email sales@sarawestusa.com, or use /contact. For the fastest project review, include the product, package size, quantity, sales channel, destination and target timing.

Also asked as: What is your phone number? · What is the sales email? · Can someone call me? · I need to speak with a person

No. SaraWest is business to business only. There is no retail checkout and no consumer sales. Businesses apply for a free account, and once approved they can buy available products in the storefront.

Also asked as: Can I order one bottle for myself? · Is this retail? · Do you sell direct to consumers? · Can a private person order?

No. SaraWest manufactures and supplies product; it does not place products with retailers or act as a sales agent. The team can help with formats, packaging and production readiness so your brand is ready to pitch buyers. Start at /start.

Also asked as: Will you sell my product for me? · Can you get me into stores? · Do you do retail placement? · Can you find me distributors?

Apply for a free business account at /b2b. Provide complete company, contact, billing and shipping information, plus a resale certificate if applicable. Approval is for business purchasing and may require follow-up information.

Also asked as: How do I open an account? · How do I sign up for wholesale? · Why can't I see wholesale checkout? · Do I need a resale certificate? · How can my business buy?

The general storefront minimum is $250 before freight and tax. Some ranges have their own case, pack or order minimums, which are shown on the product page and enforced in the cart.

Also asked as: What is your opening order? · What is the smallest wholesale order? · Do you have a dollar minimum? · Can I order less than $250? · What is the wholesale MOQ?

The storefront is intended for approved businesses. There is no public consumer checkout. If you are buying for a company, apply at /b2b.

Also asked as: Can an individual order? · Do you sell retail? · Can I buy one bottle for myself? · Is this B2C?

Approved buyers see current prices and quantity tiers in /shop. Product-page and cart pricing are the source of truth; freight, tax and quote-only options are confirmed separately.

Also asked as: Can you send a price list? · Where is the catalog pricing? · How much are your products? · Do you have wholesale pricing? · What are your price breaks?

Available products can be combined in the cart, but each product's case, pack and range-specific minimum still applies. The cart shows whether the order meets the applicable rules.

Also asked as: Can I mix SKUs? · Can I make a mixed case? · Can different products meet the minimum? · Do I have to buy one product only?

Current bulk storefront formats focus on 1 gallon jugs, 5 gallon pails and 55 gallon drums. Selected odor-control products are also available in 3 oz fine-mist bottles and 12 oz trigger bottles. Availability varies by SKU, so use the options shown on its product page.

Also asked as: Do you sell 8 oz 16 oz or 32 oz? · What package sizes can I order? · Do you sell gallons pails and drums? · Can I buy totes?

Disclose every intended sales channel in your business application. Marketplace and reseller approval is reviewed by product and channel; account approval does not automatically grant permission for every marketplace.

Also asked as: Can I resell on Amazon? · Can I list this on Walmart? · Do you allow online resellers? · Can I sell on my website? · Do you provide marketplace authorization?

If online payment is not convenient, submit the order using the payment-assistance option and the team can review it with you by phone. An order is not released until its review and payment steps are complete.

Also asked as: Can someone call me for payment? · I cannot pay online, can someone call me? · I am having trouble checking out · Can I place a phone order? · Can you invoice me? · My card is not working

Freight and applicable taxes are additional unless the written order or quote explicitly includes them. Final freight depends on the SKU, quantity, pallet configuration and delivery address.

Also asked as: Is shipping included? · How much is freight? · Do your prices include delivery? · Will I pay sales tax? · Is this delivered pricing?

Stock and production status are confirmed at order review. Do not rely on a general lead time: availability depends on the SKU, quantity, packaging and current production schedule.

Also asked as: Is this available now? · When will my order ship? · Is it ready to produce? · What is current inventory? · Do you have stock?

SaraWest's standard service is manufacturing and business-to-business shipment. Consumer drop shipping and ongoing fulfillment are not standard included services; any warehouse, 3PL or fulfillment arrangement needs a written operational review.

Also asked as: Can you ship each order to my customer? · Do you fulfill Shopify orders? · Can you drop ship for me? · Can you send inventory to my 3PL? · Do you warehouse finished goods?

Yes. Storefront orders have a $250 minimum, and you can mix and match products and sizes to reach it. Freight and applicable taxes are additional. Odor control products have their own pack minimums shown on the product pages.

Also asked as: What is the order minimum? · How much do I have to spend? · Can I mix products to reach the minimum? · Is there a small order option?

Approved storefront orders are typically fulfilled in 3 to 5 business days, then transit time is added. Pallet quantities ship by LTL freight, with a liftgate available if your site needs one. Custom production runs on its own schedule.

Also asked as: How long does shipping take? · What is your turnaround on stock orders? · Do you ship on pallets? · Can I get a liftgate delivery?

Not without written authorization. Marketplace and reseller placement has to be agreed in writing before you list SaraWest-branded product. Most brands in that situation move to private label under their own brand instead. Ask the team at /contact.

Also asked as: Can I sell your products on Amazon? · Am I allowed to resell on eBay or Walmart? · Can I be a distributor? · Do you allow marketplace selling?

Apply on the wholesale page with your business information, then the team reviews it. Approval is free. Vendor applications include your business details and a signed W-9, and the catalog with pricing unlocks after approval. Start at /wholesale.

Also asked as: How do I open a wholesale account? · What do you need to approve my business? · Do I need a W-9? · How long does approval take?

Credit card, ACH and wire transfer. Net-30 terms are available after credit approval. Shipments are FOB Pampa, Texas. Never send card numbers by email; ask the team for a secure payment request instead.

Also asked as: Can I pay by credit card? · Do you offer Net 30? · Do you take ACH or wire? · What are your payment terms?

Yes. The Refill shop buying guide lists all-natural hand soap, dish soap, laundry detergent and multi-surface cleaner in 5 gallon buckets with live bucket and per-gallon prices, the order minimum and how to get approved.

Also asked as: I run a refill store · zero waste shop bulk soap · refill station supplier

Yes. The Cleaning contractor buying guide shows multi-surface cleaner, dish soap, hand soap and laundry detergent in 5 gallon buckets with live pricing and the order minimum, plus hard water products priced by quote.

Also asked as: I own a cleaning company · janitorial supplies in bulk · supplies for my cleaning business

Yes. The Facilities buying guide covers 5 gallon hand soap for dispensers, multi-surface cleaner, laundry detergent and dish soap with live pricing and the order minimum. One approved account can buy for every site.

Also asked as: property management cleaning supplies · school cleaning supplies · bulk soap for dispensers

3 oz fine-mist bottles are sold in packs of 25 with a 100-bottle minimum. 12 oz trigger bottles are sold in packs of 12 with a 48-bottle minimum. Mixed-size odor-control orders have a $300 minimum before freight and tax.

Also asked as: What is the MOQ for deodorizer sprays? · How many 3 ounce bottles do I need to buy? · How many 12 ounce trigger bottles are in a case? · Can I mix 3 oz and 12 oz odor products? · What is the minimum for pet urine spray?

The odor-control range covers portable refreshers and larger trigger sprays for sports and gym gear, shoes, pet spaces, fabrics and vehicles. See the current assortment, formats and terms at /shop#odor-control.

Also asked as: Do you have a gym gear spray? · Do you sell shoe deodorizer? · Do you have pet urine odor spray? · Can I buy fabric refresher? · Do you make car odor neutralizer?

1 gallon hard-water cleaner jugs ship 4 per case. A planning pallet is 45 cases, or 180 jugs. 5 gallon pails and 55 gallon drums are quoted on request. Freight is separate.

Also asked as: How many hard water gallons are in a case? · How many jugs fit on a pallet? · Can I buy hard water cleaner in drums? · What is a pallet of mineral cleaner?

Priced 5 gallon options currently include hand soap, dish soap, laundry detergent and multi-surface cleaner. Other 5 gallon products may be quote-only. The current list and prices are at /shop/5-gallon.

Also asked as: Do you sell buckets? · What comes in a five gallon pail? · Can I buy hand soap in bulk? · Where are the 5 gallon products?

Current scent options include Sweet Orange, Lavender Tea Tree, Cherry, Grapefruit and Orange Bergamot. Orange Bergamot carries a premium that is reflected in the live size and quantity pricing. Use the product page for current availability and price.

Also asked as: What fragrances does hand soap come in? · What scents can I get in dish soap? · Do you have lavender tea tree? · How much more is orange bergamot? · Is the hand soap pearlized?

No. The current hand soap is a non-pearlized formula made with essential-oil scent options. It is not an antibacterial drug product. Review the live product page for the approved description, variants and pricing.

Also asked as: Is the hand soap pearl white? · Is the soap pearlescent? · Is it a pearl white liquid? · Is the hand wash antibacterial? · Is it an essential oil hand soap?

The all-natural soaps are offered in Sweet Orange, Lavender & Tea Tree, Cherry, Grapefruit and Orange Bergamot, scented with essential oils. Custom scent direction is handled inside a development project, and unscented base options can be discussed there too.

Also asked as: What fragrances do you offer? · Can I get a custom scent? · Do you have unscented options? · Which essential oils do you use?

Often yes, inside a development project. The team needs the supplier name, fragrance documentation and safety data so it can be checked for stability, compatibility and safe use level in the base. Bring the details to /contact.

Also asked as: Can I send you my own fragrance? · I have a perfume house I work with · Will you use my supplier's scent oil? · Custom fragrance sourcing

Yes. The dish soap and hand soap are plant-derived and scented with essential oils, with no synthetic sulfates, synthetic fragrance, dyes, parabens, phthalates or pearlising agents. The hand soap is a clear liquid soap and carries no antibacterial claim.

Also asked as: Is the soap natural? · Are there sulfates in your soap? · Is it free from parabens? · What is in your hand soap?

Industrial and workwear laundry projects are reviewed as development work: tell the team the soil type, wash conditions, fabric and any garment care requirement. SaraWest builds deep-cleaning and odor-reducing detergents, not EPA-registered sanitizing laundry additives.

Also asked as: Do you make oilfield laundry detergent? · Detergent for FR workwear · Industrial laundry soap · Heavy duty work clothes detergent

SaraWest formulates deep-cleaning, odor-reducing detergents and gear sprays for sports and uniform laundry. They are cleaners and odor products, not EPA-registered sanitizers or disinfectants, so no germ-kill claim can be made. Details at /odor-control and /contact.

Also asked as: Detergent for wrestling and BJJ gear · Hockey equipment smell · Does it sanitize sports gear? · Uniform detergent for a team

Yes. SaraWest has leather and leathercraft, shoe care and horse care lines available for private label. See /divisions/leather-care, /divisions/cleaning and /divisions/horse-care, then bring your brand, sizes and target use to /contact.

Also asked as: Handbag cleaner private label · Do you make saddle soap? · Shoe cleaner manufacturing · Leather conditioner for my brand

It is a concentrated acidic cleaner for mineral and hard water deposits, sold to businesses to dilute before use. It is corrosive at 30%, so it is not ready to use and requires proper personal protective equipment and handling. See /hard-water-solutions and /bulk/30-percent-acetic-acid.

Also asked as: Is the acetic acid ready to use? · Do you sell strong vinegar cleaner? · Hard water descaler in bulk · Is it dangerous to handle?

Six odor neutralizers covering gear, footwear, pet spaces and everyday use, in 3 oz bottles, 12 oz black trigger sprays, 1 gallon and 5 gallon. They neutralize odor and are not sanitizers or disinfectants. Pack minimums and live pricing are on /odor-control.

Also asked as: Do you have odor eliminator sprays? · Pet urine odor product · Shoe and gear spray · Odor control minimums

For an unchanged SaraWest stock formula under your label, the starting minimum can be 1,000 units per SKU. The standard manufacturing minimum is 2,000 units per SKU, and custom chemistry or complex packaging may require more. Format-specific bulk minimums are confirmed in the quote.

Also asked as: What is your MOQ for private label? · Can I start with 100 bottles? · Can you do a small test run? · What is the minimum for my own brand? · Can I order 500 units?

Current custom manufacturing minimums are 1,000 units for bottles and 1 gallon jugs, 200 units for 5 gallon pails, and 15 units for 55 gallon drums. Formula, package and specialist requirements can change the final quoted minimum.

Also asked as: How many one gallon jugs do I need to buy? · How many five gallon buckets is the minimum? · What is the MOQ for 5 gallon buckets? · What is the minimum for drums? · Can I buy 15 drums? · How many pails is a production run?

The approved-business storefront is the practical route for smaller purchases of available SaraWest products. A bulk or self-fill arrangement may be reviewed for some projects, but a small finished private-label run is often not economical and cannot be promised before technical and packaging review.

Also asked as: My budget is under $1,000 · I only need a few cases · Can I validate demand first? · Can you make 50 units? · What is the cheapest way to start?

No. The fastest route is usually an approved SaraWest base formula. SaraWest can also review a production-ready formula you own, a benchmark product, a modification request or a new custom-development brief.

Also asked as: Can I use one of your formulas? · I have an idea but no formula · I already have a formula · Can you duplicate a benchmark product? · Can you reverse engineer a product?

A base-formula project uses established SaraWest chemistry and is the fastest path. A modified-base project changes agreed attributes. Custom R&D covers more substantial formulation, testing or process work and receives a separate scope and price.

Also asked as: What does white label mean? · Can you change your existing formula? · What counts as custom? · Is private label the same as formulation?

Published formulation paths begin at $1,000 for an agreed standard base project and typically total $2,000 when agreed modifications are required. More involved optimization and custom R&D are separately scoped and may begin around $5,000, with complex programs costing more. The written proposal controls.

Also asked as: How much is R&D? · What is the formula development fee? · How much to customize a formula? · What does it cost to create a product? · Is there a development deposit?

Only a written project proposal can create a production credit. Development and sample fees are not automatically credited, and the proposal will state any eligible amount, order condition and timing.

Also asked as: Do I get my deposit back? · Is the sample money applied to my MOQ? · Will R&D be refunded on my order? · Does the development fee come off production?

Provide the intended product and use, formula status or benchmark, fill size, package and closure, first-run quantity per SKU, expected annual volume, sales channels and markets, delivery destination, target launch date, target cost or retail price, proposed claims and any testing or retailer requirements. Start at /contact?intent=start-project.

Also asked as: What do you need from me to price my project? · How can I get a quote? · What questions are on the intake form? · What should I send sales? · I am ready to manufacture

Some approved existing-formula projects with available materials may move into production roughly 2 to 4 weeks after scope, artwork, materials, packaging and payment are complete. Custom programs may take 60 to 120 days or longer. These are planning ranges, not guaranteed delivery dates; your written schedule controls.

Also asked as: What is your lead time? · How fast can you make it? · Can you launch in 30 days? · How long does R&D take? · When could production start?

Stock options usually provide the simplest path. Changes require formula, stability, compatibility and purchasing review. Non-stock fragrances can increase the minimum, often to about 3,000 units, because ingredients may need to be purchased in bulk. Final terms are project-specific.

Also asked as: Can I pick a scent? · Can you make it fragrance free? · Can I change the color? · Can I use essential oils? · Can I have multiple scents?

Each formula, fragrance, color, fill size, package or label can create a separate SKU and production setup. A split is possible only when the written quote approves it; do not assume multiple variations can share one minimum.

Also asked as: Can I mix fragrances in my 1,000 units? · Can I have several labels in one run? · Can I split the production run? · Does every scent have its own MOQ?

Yes, subject to technical, safety, sourcing and process review. Send only a non-confidential summary first, request an NDA if needed, and identify whether you own the formula or are supplying a benchmark for evaluation.

Also asked as: Can I send you my recipe? · Can you match a competitor product? · Will you manufacture my existing formula? · Can I mail a sample to copy?

Under the standard model, SaraWest retains ownership of its formulas and manufacturing process. Ownership, licensing, exclusivity or technology transfer must be negotiated in writing; development fees do not automatically purchase formula ownership.

Also asked as: Will I own the recipe? · Is my formula exclusive? · Can you sell the same formula to someone else? · Can I buy the intellectual property? · Do I get the formula after R&D?

Yes. Request an NDA before sharing proprietary formulas, confidential specifications or trade secrets. Keep the initial inquiry non-confidential; an NDA does not itself approve the project, price or production slot.

Also asked as: Do you have a confidentiality agreement? · Can we sign an MNDA? · How do I protect my idea? · Should I send my secret formula?

SaraWest is the formulation and manufacturing partner. Your business owns commercialization, sales and distribution. Builder Studio can help model pricing, margins and a business plan, but it does not guarantee retailer placement or sales.

Also asked as: Will you sell the product for me? · Can you get me into retailers? · Do you help with marketing? · Can you guarantee sales? · Will you find distributors?

Private label puts an existing SaraWest base formulation under your brand, which is faster and lower risk. Custom manufacturing develops a formula to your brief, which takes longer and needs a reviewed project and written proposal. See /white-label and /contract-manufacturing.

Also asked as: Should I private label or develop my own formula? · What does white label mean here? · Can you make my own recipe? · Private label vs contract manufacturing

Per SKU: 1,000 units for sizes up to 64 oz, 500 units for 1 gallon, 500 for 5 gallon, 10 drums for 55 gallon and 5 totes. Each SKU meets its own minimum; minimums cannot be split across scents, sizes or formulas.

Also asked as: What is your MOQ? · Can I split the minimum across scents? · How many units do I have to order? · Minimum order quantity for private label

Formulas built from SaraWest catalog bases remain SaraWest intellectual property, and you own your brand, artwork and labels. Ownership of anything beyond that is defined in the written project agreement. Mutual NDAs are available and signed through Zoho Sign.

Also asked as: Do I own my formula? · Is the recipe mine? · Will you sign an NDA? · Formula ownership and IP

SaraWest can review a benchmark product and work toward comparable performance, appearance and feel within a development project. Exact duplication of a competitor's protected formula or trademarked scent is not offered. Send the benchmark details at /contact.

Also asked as: Can you copy this product? · Can you match a competitor formula? · I want a dupe of another brand · Reverse engineer my current supplier's formula

Tell the team the formula, raw materials, batch size, packaging and documentation you already have. Toll blending and customer-supplied formula work is reviewed case by case for safety, equipment fit and component compatibility before any quote. Send details at /contact.

Also asked as: Can you blend my formula? · Toll blending services · I have my own recipe and raw materials · Contract filling only

SaraWest can source common bottles, jars, tins, jugs, pails, drums and closures, or assess customer-supplied components. Fit, chemical compatibility, line compatibility, availability and cost must be confirmed. Stock packaging is usually the simplest launch path.

Also asked as: Do you provide bottles? · Can you source trigger sprayers? · Can I choose the package? · Do you supply caps and pumps? · Can I send my own containers?

Custom labels are purchased upfront in batches of 5,000 individual roll labels, including the front-and-back configuration. Labels are applied by automatic equipment. SaraWest uses what the production run needs and holds the remainder for future orders with no storage fee or time limit.

Also asked as: How many labels must I buy? · What is the label MOQ? · Are labels supplied on rolls? · Why do I need 5,000 labels? · What happens to unused labels?

A new artwork version may require a new label batch. At your request, SaraWest can recycle unused labels from the previous version. Final print quantity and cost are confirmed after artwork, dieline, material and machine roll specifications are approved.

Also asked as: Can I update my label later? · What happens to old labels? · Can you recycle obsolete labels? · Do I pay again when artwork changes?

Label pricing depends on the container dieline, dimensions, front/back or wrap layout, material, finish, print specifications and quantity. Builder Studio can provide an approximate budget, but the final price is issued only after the package and production-ready artwork are reviewed.

Also asked as: Can you estimate label pricing? · What is the cost for 5,000 labels? · Does label size change the price? · Are labels included in manufacturing?

Label design can be scoped separately and has commonly been quoted around $500. Printing, dielines, revisions, claims review and specialized compliance work are separate unless the written proposal includes them.

Also asked as: Do you create artwork? · Can you make my packaging design? · I do not have a label designer · What does label design cost?

Customer-supplied components and shipment to a 3PL can be reviewed, but every bottle, closure, label, case and logistics handoff must meet documented specifications. Do not purchase components until SaraWest confirms compatibility and receiving requirements in writing.

Also asked as: Can I buy my own bottles? · Can you fill packaging I supply? · Can the finished order go to my warehouse? · Can you ship components to my co-packer?

No pods, no dissolvable laundry sheets and no aerosols. Wipes are supported as the wetting liquid in bulk only, not as finished converted wipe packs. Dry powder products are reviewed case by case. Liquids are the core capability.

Also asked as: Can you make laundry sheets? · Do you fill aerosol cans? · Can you make pods or capsules? · Do you make finished wipes?

Often yes, after review. Your components have to run on the fill and capping equipment, so the team checks neck finish, closure, material and stability first, sometimes with a line trial. Unusual formats such as gable-top, aluminum or glass are evaluated the same way.

Also asked as: Can I supply my own containers? · Do you fill glass bottles? · Can you use aluminum bottles? · Will my packaging run on your line?

Components are sourced through established suppliers such as McKernan and Berlin. Labels are pressure-sensitive roll labels, commonly around 1,000 per roll, and you can supply artwork or print-ready files. Dielines and label specifications are provided for your package once it is selected.

Also asked as: Who supplies your bottles? · Do I need roll labels? · Can I get a dieline? · How many labels per roll?

SDS, TDS, COA and batch or quality documents are provided as applicable to the product and order. Ask for the exact document you need; not every document or test applies to every SKU, and retailer-specific work may require separate scope.

Also asked as: Can I get the SDS? · Do you provide an MSDS? · Can you send a COA? · Do you have a technical data sheet? · What batch documents come with the order?

Those are regulated claims and cannot be assumed from a cleaner or hand soap. Submit the exact claim, use site and sales market for regulatory review. SaraWest will confirm whether the project, testing and registrations are eligible before any claim is used.

Also asked as: Can this kill germs? · Is the hand soap antibacterial? · Can you make an EPA disinfectant? · Does it sanitize? · Is it hospital grade?

No single claim applies to the entire catalog. Ingredient origin and claim support are product-specific. Ask about the exact SKU and intended claim; 'natural,' 'plant-based,' 'organic,' 'non-toxic' and similar language require separate review and must not be assumed.

Also asked as: Is this all natural? · Are the ingredients plant based? · Is it organic? · Is it non toxic? · Do you use essential oils?

Ingredient disclosure depends on the product, regulatory category and project agreement. Ask for the exact SKU and intended market. SaraWest can confirm the appropriate ingredient, allergen, SDS or technical information without disclosing protected formula details.

Also asked as: What is in the product? · Can I see the INCI list? · Does it contain an allergen? · Will you disclose the formula? · Can I review ingredients before ordering?

Testing depends on product type, claims, package and sales channel. Stability, compatibility, performance, microbial, regulatory or retailer testing is scoped as applicable; no test or certification should be assumed unless it appears in the written proposal.

Also asked as: Do you stability test products? · Will you test bottle compatibility? · Do you do microbial testing? · Can you meet retailer testing requirements? · Is testing part of R&D?

Shelf life is product- and package-specific. Use the approved specification, batch documentation or product page for the exact SKU. For a new private-label project, shelf-life support and required testing are confirmed during technical review.

Also asked as: How long will it last? · What is the expiration date? · Does this product expire? · How should it be stored?

No. SaraWest does not offer EPA-registered disinfectants or sanitizers, and the hand soap carries no antibacterial claim because that is an over-the-counter drug claim needing FDA review. Cleaning and odor-control performance is what SaraWest supports; label claims are your responsibility.

Also asked as: Is this EPA registered? · Does it kill germs or viruses? · Can my label say antibacterial? · Is your hand soap antibacterial?

Safety data sheets and technical data sheets are provided for the products you buy or develop, and batch documentation such as a certificate of analysis is arranged per project. Tell the team the exact product and market so the right documents are issued. Ask at /contact or /resources.

Also asked as: Do you provide SDS? · I need a technical data sheet · Can I get a COA per batch? · What documentation comes with an order?

Stability work such as freeze-thaw, elevated-temperature and packaging compatibility checks is scoped inside a development project. Registrations and third-party testing, including state-level requirements, are arranged and paid by the customer. Bring your target markets to /contact early.

Also asked as: Do you do freeze thaw testing? · Shelf life testing · Who pays for testing and registration? · Prop 65 and VOC compliance

Domestic US shipping is standard. Canadian and other international shipments depend on the product, its classification and the destination country's requirements, so they are reviewed case by case before a quote. Ask at /contact with the destination and product.

Also asked as: Can you ship to Canada? · Do you export? · International shipping · Can you send product overseas?

No. Qualified B2B evaluation samples commonly cost $100 to $200 plus shipping, depending on product and scope. Custom prototypes are quoted separately. Finished storefront products can also be purchased for evaluation by approved businesses.

Also asked as: Can you send me a free sample? · How do I try the product? · Can I test it before ordering? · What does a sample cost? · Do you have trial sizes?

Many catalog listings are base formulations prepared for a qualified project rather than stocked consumer samples. The fee covers materials, preparation and project handling. Exact contents, shipping and any potential production credit appear in the written proposal.

Also asked as: Why aren't samples free? · Why is there a sample deposit? · Are the formulations already made? · Do you keep every catalog product in stock?

The team confirms the final formula, packaging, artwork, testing, quantity, price, payment terms and production schedule in writing. Sample approval alone does not reserve materials or a production date.

Also asked as: How do we move from prototype to production? · What comes after sampling? · Does sample approval start manufacturing? · How do I place the first production order?

No. SaraWest does not send free catalog samples. Evaluation samples are prepared as part of a paid development project, and available storefront products can be purchased in their smallest offered format. See /request-samples.

Also asked as: Do you send samples for free? · Can I try before I buy? · Sample policy · Can I get a tester bottle?

Builder Studio is SaraWest's guided product and business-planning workspace. It helps approved members explore formula and packaging combinations, estimate labels, model pricing and margins, organize a launch plan and submit a structured project for human review.

Also asked as: What does the product builder do? · Can your software help me plan my brand? · Is there a business plan maker? · Can I calculate my margins?

Builder Studio uses a waitlist and selected members are charged $99 per year. The $99 is intended to be credited on the member's first qualifying order; the membership terms and order confirmation control eligibility.

Also asked as: Is the product builder free? · What is the $99 fee? · How much is the annual membership? · Do I get the Builder fee back?

No. It provides planning estimates and organizes the information needed for review. Final formula, component fit, claims, labels, MOQ, availability, freight, unit price and production timing are confirmed by SaraWest in writing.

Also asked as: Are the builder prices guaranteed? · Can I order directly from my configuration? · Is the label estimate final? · Does the mockup approve my package?

The $395 consultation is a 60-minute working session for businesses that need help with formulation direction, packaging, sizing, MOQ, target economics, positioning or manufacturing feasibility. The team reviews scope before requesting payment and scheduling. Start at /consultation.

Also asked as: Can I book a sales call? · Do you offer product development consulting? · What do I get for $395? · I need help figuring out what to make